Last updated: 6 August 2026
This policy explains how Charlotte Vane uses personal information when you visit charlottevane.co.uk, contact us or buy from us. For data-protection questions, email care@charlottevane.co.uk or write to 37 Castlefin Rd, Castlederg BT81 7EB, United Kingdom.
Information we collect
- Identity and contact details, including name, billing and delivery addresses, email and telephone number.
- Order, payment status, delivery, return and customer-service records. Payment card details are handled by the selected payment provider and are not normally stored by us.
- Account details and preferences if you create an account.
- Technical and usage information, such as IP address, browser, device, cookie identifiers and interactions with the site.
- Marketing preferences and records of consent.
Why we use it
| Purpose | Typical lawful basis |
|---|---|
| Take payment, fulfil orders, provide delivery updates and handle returns | Performance of a contract |
| Answer enquiries and improve our products, service and fraud prevention | Legitimate interests |
| Keep tax, accounting and consumer-law records | Legal obligation |
| Send optional email marketing or use non-essential cookies | Consent, where required |
Who receives information
We share only what is reasonably necessary with service providers such as website hosting, WooCommerce extensions, payment processors, fraud-prevention services, couriers, email providers, analytics providers, professional advisers and authorities where required by law.
International transfers
Some providers may process data outside the UK. Where this happens, we use an approved transfer mechanism or rely on another lawful safeguard and assess the protection available.
Retention
We keep information only as long as needed for the purposes above, including legal, tax, warranty and dispute periods. Production retention periods should be documented in the final data-retention schedule.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability or objection, and may withdraw consent at any time. You may also complain to the UK Information Commissioner’s Office at ico.org.uk. Contact us first if you would like us to investigate a concern.
Security and changes
We use proportionate organisational and technical measures to protect personal information. No online service can guarantee absolute security. We may update this policy and will post the revised date on this page.